Case Study: Sofitel Sydney Darling Harbour boosts upsell revenue with Duve

How Duve Increased Sofitel Sydney Darling Harbour’s Upsell Revenue by Selling Over $35K in Just One Month

Sofitel Sydney Darling Harbour aimed to increase incremental revenue from services like room upgrades and dining but was hindered by inefficient manual upselling and a fragmented guest communication system that failed to integrate with their new PMS. To address these challenges, the luxury hotel turned to vendor Duve to implement its all-in-one platform, utilizing its online check-in, upsell, and guest communication products.

By leveraging Duve's platform to automate personalized pre-arrival messaging and targeted upsell offers, the hotel achieved dramatic results. Duve's solution enabled Sofitel Sydney Darling Harbour to double its upsell revenue month-over-month, generating well over $34,000 in a single month from add-on purchases, while also streamlining the check-in process and enhancing the overall guest experience.

Sofitel Sydney Darling Harbour

Tracey Carter Knox

Director of Revenue