Case Study: Hotel Am Konzerthaus (MGallery Vienna) boosts upsell revenue with Duve

How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue

The MGallery Vienna, a 208-room luxury hotel, faced challenges in maximizing revenue through upselling due to a previous platform with high commission fees and inconsistent results. They also struggled with inefficient guest communication across multiple disparate systems and were concerned about potential staff resistance to adopting new technology. To address this, the hotel partnered with Duve.

By implementing Duve's Guest Experience Suite, the hotel streamlined operations and enhanced guest interactions. The solution enabled a strategic upselling approach through pre-arrival emails, online check-in flows, and a personalized guest app. This resulted in nearly €6,500 in upsell revenue in one month and a 4.7 internal guest satisfaction rating. Duve also consolidated all communication into a single platform, improving efficiency and driving positive external reviews.

MGallery Vienna

Andreas Loru

Vice General Manager