Case Study: Maison Mère achieves personalized guest experiences with Duve

How Maison Mère Personalizes Their Guest Experience with Duve

Maison Mère, a boutique hotel in Paris, sought to enhance its personalized guest experience but faced challenges with its previous guest experience platform, which offered limited personalization, was difficult to manage, and provided inefficient upselling capabilities. To address this, the hotel turned to Duve and its suite of tools, including online check-in, scheduled messages, and upsells.

By implementing Duve's solution, Maison Mère gained the ability to personalize every aspect of the stay through tailored pre-arrival surveys and communications. The results for Duve included a 4.8 average guest satisfaction rating, increased revenue from targeted upsells, and a more efficient operation that allowed staff to provide a warmer, more personal welcome.

Maison Mère

Clémentine Merle

Guest Relation Manager