Case Study: HUSWELL achieves 30% faster response times with DuveAI SmartPriority from Duve

Huswell cuts response times by 30% with Duve

Huswell, a company supporting vacation rental and hotel owners, faced challenges with manually prioritizing a high volume of guest messages, which led to long response times. Their team was receiving between 50-100 messages daily and sought a tool to improve efficiency. They implemented SmartPriority, a solution powered by DuveAI from the vendor Duve.

The solution from Duve automatically analyzed and assigned priority levels to messages based on factors like the guest's journey stage and the message's sentiment. This allowed Huswell's team to address the most urgent issues first. As a result, Huswell reduced its response times by 30%, successfully responding to 80% of messages within 10 minutes. They also lowered the average number of messages per reservation from 16 to 12.

Huswell