Case Study: Edgar Suites automates guest communications and check-ins with Duve

Edgar Suites automates 80% of guest inquiries with Duve

Edgar Suites, a leading vacation rental and aparthotel brand, faced challenges in managing guest communications and check-ins across multiple channels due to their lack of on-site reception. Their previous system was inefficient, requiring manual key distribution and handling repetitive inquiries, which hindered their digital-first operation. They turned to the vendor Duve for a solution using its Advanced Guest Experience Suite.

By implementing Duve's AI-driven automation and centralized Communication Hub, Edgar Suites automated over 80% of guest inquiries and achieved an 80% online check-in completion rate. The solution included Duve's Guest App, which became a primary communication channel with over six sessions per reservation, dramatically reducing calls to digital reception and ensuring a seamless, reception-free experience for guests.

Edgar Suites