Case Study: Fattal doubles online check-in with Duve

Fattal - Customer Case Study

Fattal, Israel's largest hotel chain, sought to become a tech pioneer by creating a central hub for guest communications and experiences. Their challenge was finding a web-based solution to improve efficiency and guest happiness without requiring a native app download. They partnered with Duve for its wide scope of features, including an online check-in and communication hub.

By implementing Duve's customizable online check-in and omni-channel communication hub, Fattal was able to double its online check-in ratio. This result cut physical wait lines in half, allowing staff to focus on personalized service. Both guests and internal teams saw huge adoption of the platform, with Duve enriching guest profiles and providing valuable insights to further improve the overall experience.

Fattal

Dor Levin

Product Manager