Case Study: JO&JOE Paris Nation boosts online check-in and upsells with Duve

Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve

JO&JOE Paris Nation, an innovative hostel, sought to enhance its guest experience and operational efficiency. They faced challenges with low online check-in conversion rates, poor guest app engagement, and a need to maximize revenue from add-on services. To address this, they implemented the guest experience suite from vendor Duve, including its online check-in and upsell products.

By centralizing its services with Duve, JO&JOE Paris Nation streamlined guest communications and integrated upsells seamlessly into the digital journey. The results were significant, with online check-in rates jumping to 57% within just one month of implementation. Furthermore, the strategy enabled them to achieve an impressive 200% return on investment, saving staff time and substantially increasing guest satisfaction.

JO&JOE Paris Nation

Lauren Boubon

Front Desk Manager and Project Leader