Case Study: Domaine de Biar achieves 143% ROI with Duve

How Domaine de Biar Uses Duve to Automate Guest Communications and Yield 143% ROI

Domaine de Biar, a luxury 4-star hotel, faced inefficiencies from its manual guest communication processes and a lack of tools to effectively promote upsell services. These operational challenges were compounded by managing multi-channel interactions without a centralized platform. The hotel turned to vendor Duve and its suite of products, including online check-in, scheduled messages, and a guest app, to address these issues.

By implementing Duve, Domaine de Biar automated its guest communications and created a streamlined platform for upselling add-ons like breakfast and late check-out. This solution delivered an exceptional 143% average monthly return on investment. Furthermore, Duve's integration with SaltoPro Access mobile keys improved operations for late arrivals and consolidated all guest communications into a single, efficient hub.

Domaine de Biar

Francesca Schiraldi

Development Manager