Case Study: Sofitel Fiji Hotel & Resort achieves €25K in upsell revenue with Duve

Sofitel Fiji Hotel & Resort generates €25K in upsell revenue in 60 days with Duve

Sofitel Fiji Hotel & Resort, a large luxury resort, faced challenges with manual pre-arrival communications, a generic guest app that didn't adapt to different traveler profiles, and missed revenue opportunities from upselling. To address this, the hotel partnered with guest experience platform Duve to automate and personalize its digital guest engagement.

By implementing Duve's centralized platform, Sofitel Fiji was able to automate online check-in and deliver highly targeted upsell offers. This solution generated over €25,000 in additional revenue within 60 days, achieved an ROI as high as 505%, and allowed for a more personalized and efficient operational flow.

Sofitel Fiji Hotel & Resort