Case Study: Edgar Suites automates guest communications and check-ins with Duve

How Edgar Suites Leverages DuveAI to Automate 80% of Guest Inquiries and Deliver a Seamless Reception-Free Experience

Edgar Suites, a vacation rental and aparthotel brand, needed a robust solution to manage guest communication and streamline operations for its 415 properties, which had no on-site reception. After struggling with their previous system, the company turned to the vendor Duve and its Advanced Guest Experience Suite to centralize operations and automate key processes.

By implementing Duve's solution, which included online check-in, an AI-powered Communication Hub, and a guest app, Edgar Suites automated over 80% of guest inquiries and achieved an 80% online check-in completion rate. The results significantly reduced staff workload and response times while enhancing the guest experience through a seamless, reception-free arrival process facilitated by Duve.

Edgar Suites

Claire Vatin

Responsible for Guest Satisfaction