Case Study: HostnFly streamlines guest communication and boosts upsells with Duve

How HostnFly Streamlined Guest Communication and Boosted Revenues Across 90 Different Brands with Duve

HostnFly, a leading apartment rental management company in Paris, faced the challenge of coordinating thousands of rentals across numerous brands. They needed a system to streamline guest communication, manage arrival and departure times, and effectively offer customized upsells to their international clientele. They turned to Duve for its guest experience suite to address these needs.

By implementing Duve's online check-in, guest app, and upsell products, HostnFly could manage all 90 of its brands from a single platform. The solution automated communications and provided valuable analytics, which simplified operations and boosted revenue. The measurable results were significant, including the sale of over 2,500 linen upsells in a single year and a major reduction in guest inquiries, showcasing the tangible impact of Duve's platform.

HostnFly

Florentine Vacher

Partner Manager