Case Study: Leonardo Hotels boosts guest experience and operational efficiency with Duve

Leonardo Hotels reaches 58% online check-in with Duve

Leonardo Hotels, a hospitality chain in Central Europe, faced challenges in streamlining the guest check-in process across its diverse portfolio of properties, which had to comply with various local regulations. The company also sought to enhance guest communications and integrate new technology without disrupting existing staff workflows. To address these issues, Leonardo Hotels partnered with the vendor Duve and implemented its comprehensive guest experience platform.

Duve provided a solution featuring digital check-in, a guest app, and enhanced communication tools, all tailored to meet local legal requirements. The results were significant, with one hotel achieving a 58% online check-in rate. The implementation improved operational efficiency by reducing paperwork, streamlined front-desk tasks, and increased guest satisfaction through a more seamless experience. The successful rollout across numerous properties demonstrates the scalability and positive impact of the Duve platform.

Leonardo Hotels