Case Study: HUSWELL reduces response times by 30% with DuveAI SmartPriority from Duve

How HUSWELL Reduced Response Times by 30% with SmartPriority Powered by DuveAI

Huswell, a company that supports vacation rental and hotel owners with property management, faced challenges with manually prioritizing a high volume of daily guest messages, leading to long response times. They used a simple binary system to identify urgent requests, which was inefficient for their team handling 50-100 messages daily. To address this, they turned to Duve and implemented its DuveAI SmartPriority product to automate and improve their workflow.

The solution from Duve, SmartPriority, automatically analyzed conversations and assigned them low, medium, or high priority levels based on factors like the guest's journey stage and message sentiment. This allowed Huswell's team to address the most critical issues first. The implementation resulted in a significant improvement: response times for messages within 10 minutes jumped from 50% to 80%, and the average number of messages per reservation was reduced from 16 to 12.

Huswell

Jean-Paul Godfroy

Chief Executive Officer and Founder