Case Study: Sofitel Mexico City Reforma achieves 816% ROI with Duve

Sofitel Mexico City Reforma achieves 816% ROI with Duve

The luxury hotel Sofitel Mexico City Reforma faced challenges with missed revenue opportunities from upselling services and a lack of personalized guest communication. Their use of multiple separate platforms also created an inefficient and uncentralized guest experience. To address this, they implemented the Duve Guest Experience Suite.

By using Duve, the hotel automated over 20 tailored communication flows and centralized all guest interactions into a single hub. This solution delivered an 816% ROI from upselling within a single month and enabled real-time issue resolution through mid-stay surveys, significantly boosting both revenue and guest satisfaction.

Sofitel Mexico City Reforma