Case Study: Leonardo Crystal Cove Hotel & Spa boosts guest experience and streamlines check-in with Duve

How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests

The Leonardo Crystal Cove Hotel & Spa by the Sea sought to streamline its manual check-in process and enhance personalized guest communications, but was initially skeptical about adopting new technology. They turned to vendor Duve and its suite of products, including online check-in and a communication hub, to address these challenges.

By implementing Duve's platform, the hotel automated tasks and enabled segmented messaging. The solution delivered significant results, including a 44% online check-in conversion rate during high season and improved guest engagement through personalized offers and proactive communication, leading to higher satisfaction and operational efficiency for the staff.

Leonardo Crystal Cove Hotel & Spa by the Sea

Effie Komodromou

General Manager