Duve
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Case Study: The Gate Collection achieves 5x app engagement and 1030% ROI with Duve
A Duve Case Study
The Gate Collection boosts app engagement 5x and drives 1030% ROI with Duve
The Gate Collection, a luxury hotel group with properties in Paris and Washington DC, faced challenges with an unstructured guest journey. They lacked a clear strategy to guide guests from booking to departure, which limited engagement and missed revenue opportunities. To address this, they partnered with Duve and implemented its Guest Experience Suite.
Duve provided a comprehensive platform featuring online check-in, a communication hub, and upselling tools. This solution enabled The Gate Collection to create personalized journeys for guests across its different hotel brands. The results for Duve were significant, including a 5x increase in guest app engagement and a remarkable 1030% return on investment from targeted upsells.
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