Duve
37 Case Studies
Case Study: The Gate Collection achieves 5x higher app engagement and 1030% ROI with Duve
A Duve Case Study
How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve’s Guest Experience Suite
The Gate Collection, a luxury hotel group with properties in Paris and Washington DC, faced challenges with an unstructured guest journey that limited engagement and missed revenue opportunities. To address this, they partnered with Duve to implement its Guest Experience Suite, which includes online check-in, a guest app, and upselling tools.
By deploying Duve's platform, The Gate Collection established a seamless, digital guest journey. The solution led to a 5x increase in guest app engagement and delivered a remarkable 1030% return on investment from targeted upsells, dramatically enhancing both revenue and operational efficiency for the hotel group.
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The Gate Collection
Quentin Rémy
Deputy Director of Revenue & Reservation