Case Study: Be Mate boosts online check-ins by 30% with Duve

Be Mate boosts online check-ins by 30% in one month with Duve

Be Mate, a provider of serviced apartments worldwide, faced challenges in streamlining their reception operations due to limited hours and sought to improve the guest experience and communication across their diverse property portfolio. To address this, they implemented a solution from vendor Duve using its guest management platform and integrations.

Duve's solution integrated WhatsApp for communication and SaltoKS for digital room access. This strategic implementation led to a 30% increase in online check-ins within just one month, achieving a 97% check-in rate. The solution also enhanced guest engagement and satisfaction through a tailored guest app and streamlined communications.

Be Mate