Case Study: Les Bulles De Paris improves guest experience and upsells with Duve

How the 4-Star Hotel, Les Bulles De Paris, used Duve to manage their guest experience from start to finish

Les Bulles De Paris, a four-star hotel in the Latin Quarter, faced the challenge of managing a 100% occupancy rate while seeking to generate additional revenue beyond room sales and reduce the workload on its front office. They needed a comprehensive solution to automate tasks, collect guest feedback, and upsell services. They turned to the guest experience suite from Duve to address these needs.

By implementing Duve's platform, which included online check-in, a guest app, and automated upsell offers, the hotel immediately saw positive results. Duve enabled the hotel to efficiently sell add-ons like champagne packages and early check-ins, generating new revenue streams. The solution also significantly reduced the front office workload by providing guests with digital access to information and helped the staff track and manage daily operations more effectively.

Les Bulles De Paris

Julie Noiraud

Front Office Manager