Case Study: Pullman Phuket Panwa Beach Resort achieves 462% ROI from upselling with Duve

Pullman Phuket Panwa Beach Resort Reaches 462% ROI from Upselling with Duve

Pullman Phuket Panwa Beach Resort, a 211-room luxury resort, sought to modernize its digital guest journey to match its five-star service. The hotel partnered with vendor Duve to streamline its online check-in process, personalize guest communications, and boost the visibility and sales of its upselling offerings.

By implementing Duve's end-to-end guest experience platform, the resort automated pre-arrival communications and online check-in, integrated a branded guest app for requests, and deployed targeted upselling tools. As a result, Pullman Phuket Panwa achieved a 40% online check-in rate, high guest app engagement, and a remarkable 462% ROI from upselling and mobile ordering driven by Duve.

Pullman Phuket Panwa Beach Resort

Pimpisa (Pang) Sukpasert

Director of Marketing and Communication