Case Study: The Gate Collection achieves 5x guest app engagement and 1030% upsell ROI with Duve

How ULIV Improved Guest Experiences and Achieved $20K Monthly Upsell Revenue with Duve

The Gate Collection, a luxury hotel group, faced challenges with an unstructured guest journey that negatively impacted satisfaction and revenue. They struggled with limited guest engagement tools and manual processes, missing significant upsell opportunities despite having advanced backend systems. They turned to Duve's platform to implement a solution.

By using Duve's suite of tools, including online check-in, a communication hub, and upselling capabilities, The Gate Collection created a seamless, branded guest experience. This implementation drove impressive results for the hotel group, including a 5x increase in guest app engagement and a 1030% ROI from upsells. Early check-ins alone generated approximately €30,000 in revenue, demonstrating the significant measurable impact achieved with Duve.

The Gate Collection

Quentin Rémy

Deputy Director of Revenue & Reservation