Case Study: Hotel Le Six achieves 206% ROI and streamlined guest operations with Duve

Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve

Hotel Le Six, a 4-star Parisian hotel, partnered with vendor Duve to address challenges in streamlining reception workflows, optimizing multilingual guest communication, and enhancing upselling for services. The hotel sought to ease the workload on its staff while improving the overall guest experience for its international clientele using Duve's suite of products.

By integrating Duve’s online check-in, guest app, and upselling tools with its Medialog PMS, the hotel automated reception duties and facilitated personalized communication. The solution delivered significant results, including a 206% ROI driven by the 28% of guests who purchased add-on services during online check-in. Duve enabled the hotel to achieve a more efficient and balanced operation while preparing for future events like the Paris Olympics.

Hotel Le Six & Spa

Pauline Larrouy

General Manager