Case Study: Astotel boosts email collection and guest experience with Duve

Astotel’s 8x Email Collection Increase with Duve

Astotel, a collection of boutique hotels in Paris, faced challenges with inefficient guest check-in processes, crowded receptions, and difficulty collecting guest email addresses for marketing. To enhance their guest experience, they partnered with Duve and implemented its guest experience management platform, including online check-in and digital spots.

By using Duve's platform, Astotel streamlined its operations and switched to an opt-out method for data collection. This solution led to an impressive 8x increase in email collection for post-stay marketing and significantly reduced guest wait times at reception. The team at Duve provided Astotel with a holistic view of its operations across all 17 hotels, enabling data-driven decisions to further improve guest satisfaction.

Astotel

Jonathan Cachan

Director of Strategy and Innovation