Case Study: OYO Rooms streamlines self check-ins with Duve

OYO Rooms streamlines self check-ins across 670 rooms with Duve

OYO Rooms, a leading global hospitality platform with over 200 franchised UK properties, faced significant operational challenges due to manual check-in processes and outdated physical key systems. This created security risks, administrative burdens for partners, and difficulties in managing guest communications across multiple booking channels. To address these issues, OYO partnered with the vendor Duve and its guest experience platform, seeking an automated solution.

By integrating Duve's platform with Igloohome's digital lock technology, OYO streamlined its entire guest experience. The solution provided centralized communication and automated the delivery of mobile room access codes to guests. This implementation by Duve led to a streamlined check-in process, enhanced security across over 670 rooms, and significantly reduced staff workloads. The partnership resulted in improved operational efficiency and markedly increased guest satisfaction for OYO.

OYO Rooms