Case Study: SLS Barcelona achieves 30% more guest app engagement with Duve

SLS Barcelona boosts guest app engagement by 30% with Duve

SLS Barcelona, a luxury hotel, faced challenges in engaging its global audience during major events like the Primavera Festival. Creating consistent multilingual communications and promoting its numerous on-site venues across multiple channels was time-consuming and difficult to scale. The hotel needed a solution to provide seamless, real-time communication with guests without overburdening its staff. They implemented Duve's guest experience suite to address these issues.

Duve provided an end-to-end solution that centralized communications and automated the distribution of personalized, multilingual content. This implementation led to a 30% increase in guest app engagement during the festival. Content was auto-translated into over 25 languages, and the strategic use of QR codes generated thousands of scans, giving guests instant access to information and reducing front desk calls. Duve enabled SLS Barcelona to streamline its messaging and effectively promote its venues.

SLS Barcelona