Case Study: Merrill House achieves 430% ROI and a personalized guest experience with Duve

Merrill House’s Journey to Innovation and a 430% ROI in Just One Month with Duve

Merrill House, a boutique hotel in Ontario, faced challenges in driving higher revenues, managing high staffing needs at the front desk, and meeting the diverse expectations of its guests. To address this, they turned to the vendor Duve and implemented its suite of products, including online check-in, a guest app, and personalized upselling tools.

By digitizing processes with Duve, the hotel automated upselling for services like room upgrades and early check-ins, which complemented their staff and enhanced the guest experience. This solution delivered a 430% return on investment in the first month and successfully catered to the preferences of all their guests, from those seeking contactless features to those desiring traditional service.

Merrill House

Jordan Martin

Owner