Case Study: Sofitel Fiji Hotel & Resort achieves €25K+ in upsell revenue in 2 months with Duve

How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months

Sofitel Fiji Hotel & Resort, a large luxury resort, faced challenges with manual pre-arrival communications, a one-size-fits-all guest app, and missed upsell opportunities. To address these operational inefficiencies and better engage its distinct guest profiles, the hotel partnered with Duve to implement its guest experience platform.

The solution from Duve provided a centralized platform that automated and personalized the entire guest journey. This enabled targeted upselling and tailored content, which generated over €25,000 in additional revenue within two months and achieved a peak ROI of 505% for Sofitel Fiji.

Sofitel Fiji Hotel & Resort

Sarah Aitken

E-Commerce & Digital Marketing Manager