Case Study: Leonardo Crystal Cove Hotel & Spa enhances guest engagement with Duve

Leonardo Crystal Cove Hotel & Spa by the Sea boosts online check-in conversion to 44% with Duve

Leonardo Crystal Cove Hotel & Spa, a premium resort in Cyprus, faced challenges in streamlining its manual check-in process and enhancing personalized guest communications. The hotel's team was also initially skeptical about adopting new technology. To address these issues, they partnered with Duve to implement its comprehensive digital guest journey platform.

Duve provided a customized solution featuring automated check-in, a guest app, and communication tools. This implementation led to an online check-in conversion rate of 44% during high season and significantly improved guest engagement through segmented messaging. The Duve platform also enabled efficient technology adoption by staff, enhancing overall operational efficiency and guest satisfaction.

Leonardo Crystal Cove Hotel & Spa by the Sea