Case Study: Be Mate increases online check-in rates with Duve

How Be Mate optimized their guest journey to increase online check-in rates by 30% within one month

Be Mate, a provider of serviced apartments, faced challenges in streamlining its limited reception hours, improving guest services across multiple European locations, and enhancing communication without overwhelming guests. To address this, they partnered with vendor Duve to implement solutions including online check-in and a centralized communication hub.

By integrating Duve's platform with WhatsApp and SaltoKS digital locks, Be Mate optimized the guest journey. The vendor's solution led to a 30% increase in online check-in rates within one month, achieving a 97% conversion rate, while the integrated guest app significantly boosted engagement and streamlined room access for a better guest experience.

Be Mate

Ramon Bielsa

Room Division Manager