Case Study: OYO Rooms streamlines guest check-ins and improves operations with Duve and Igloohome

How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO

OYO, a global platform empowering hotels and homes, faced challenges with manual check-in processes, outdated physical key systems, and difficult cross-channel guest communications. To address these operational inefficiencies, OYO partnered with vendor Duve to implement a solution utilizing its guest experience platform, which includes online check-in and a communication hub.

By integrating Duve's platform with Igloohome's smart locks, OYO automated its check-in and room access. The solution centralized communications and triggered automated access codes for guests. This allowed OYO to implement over 670 digital locks, dramatically reducing staff workload and eliminating the security risks of physical keys. The vendor Duve helped OYO achieve a streamlined, secure process that led to increased operational efficiency and significantly improved guest satisfaction.

OYO Rooms

Fabian Vaughan

Head of Key Account Management UK