Case Study: Imagos Hospitality Group achieves fully contactless guest experiences with Duve

Duve Takes Imagos Hospitality Group’s Hotel to the Next Level of Contactless

The Imagos Hospitality Group, an operator of boutique hotels, sought to maintain its 100% contactless business model while simultaneously offering high-quality customer service. Their challenge was to find an all-in-one solution that provided a seamless, no-download guest experience for functions like check-in and information access without a front desk. They chose Duve for its suite of products including online check-in and a web-based guest app.

By implementing Duve, Imagos Hospitality Group automated its entire guest journey from pre-arrival emails to online check-out. The solution provided a customizable guest app for communication and information, leading to minimal manual effort for staff. As a result of using Duve, the group achieved an average rating of 4.7 stars from over 2,000 reviews per hotel, significantly optimizing the guest experience and validating their tech-focused business model for expansion.

Imagos Hospitality Group

Matt Aitchison

Chief Executive Officer