Case Study: Hotel Am Konzerthaus (MGallery Vienna) achieves €6,500 in upsell revenue with Duve

MGallery Vienna generates nearly €6,500 in upsell revenue with Duve

MGallery Vienna's Hotel Am Konzerthaus, a luxury 208-room property, was facing challenges with its previous upselling platform, which generated inconsistent revenue and had high commission fees. The hotel also struggled with managing guest communications across multiple, inefficient systems and was concerned about potential staff resistance to adopting new technology from the vendor, Duve.

By implementing Duve's Guest Experience Suite, the hotel streamlined all guest communications and upselling into a single platform. This solution enabled pre-arrival, check-in, and mid-stay upselling offers, leading to nearly €6,500 in upsell revenue in one month. The results for MGallery Vienna with Duve also included improved guest satisfaction, a 4.7 internal rating, and more efficient operations by consolidating tools for all staff roles.

MGallery Vienna