Decisions B2B Case Studies & Customer Successes

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Decisions is a leading provider of BPM/Workflow/Rule Technology headquartered in Chesapeake, Virginia. Decisions technology is deployed as the basis of multiple commercial applications in medical, finance, logistics and operations software. In addition to this, Decisions technology is used directly by companies on almost all continents, ranging from small/mid size companies to over a dozen of the Fortune 500.

Case Studies

Showing 186 Decisions Customer Success Stories

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3 Degrees North achieves streamlined operations and reduced administrative time with ProcessMaker

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3 Degrees North helps The Legal Practice Board of Western Australia streamline workflows with ProcessMaker

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Access Bank achieves streamlined operations and 2M+ monthly case processing with ProcessMaker

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Access Bank automates 200+ processes with ProcessMaker

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Adams County/Ohio Valley School District achieves 1,200 annual hours saved and automated requisitions with ProcessMaker

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Adecco Colombia achieves automated workflows and reduced costs with ProcessMaker

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Adecco Colombia automates customer support and improves security with Decisions

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Adecco Colombia achieves automated customer support and streamlined access management with Decisions

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AgroTechnology Transfer and Commercialization Center, Ltd. achieves 2,000 annual hours saved and streamlined paperless workflows with ProcessMaker

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American Financial Network achieves major productivity gains and cost savings with ProcessMaker Process Intelligence

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American Financial Network boosts productivity and automates workflows with Decisions

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Archirodon Group achieves greater flexibility and control with Decisions

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Argus Group streamlines automation and gains operational excellence with Decisions

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Argus Group replaces legacy RPA and gains better process visibility with Decisions

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Argus Group automates insurance data sync with Decisions

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Autonomous University of the State of Mexico achieves streamlined management and quick access to 900 university agreements with ProcessMaker

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Banco Económico achieves faster, more controlled credit approvals with ProcessMaker

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Banco Economico expedites and better controls credit applications with Decisions

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BanRegio (Regional Bank of Monterrey) achieves operational efficiency and faster customer response with ProcessMaker

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Banregio improves customer satisfaction and process transparency with Decisions

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Bar XH Air Inc. achieves faster incident response and centralized safety reporting with ProcessMaker

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Bar XH Air achieves faster safety issue reporting with ProcessMaker

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Barton Associates achieves streamlined healthcare staffing workflows with ProcessMaker

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BBVA Prevision AFP achieves faster technical support and reduced system downtime with ProcessMaker

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BBVA Prevision AFP improves technical assistance efficiency with ProcessMaker

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a behavioral health tech provider accelerates reimbursements and compliance with Decisions

Bloomington Public School District 87 saves 1,300 hours and automates secure staff evaluations with ProcessMaker

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Buenos Aires Fiscal Public Ministry achieves faster, paperless and more efficient case processing with ProcessMaker

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C3 Post Trade achieves faster, more accurate post-trade processing with Decisions

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CACEIS (asset servicing bank) achieves faster, more accurate analysis of large financial data with ProcessMaker IDP

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CACEIS improves financial data analysis with ProcessMaker IDP by Decisions

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California Resources Corporation achieves $1M warehouse cost savings and streamlined procurement with ProcessMaker

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California Resources Corporation reduces procurement costs and speeds parts search with Decisions

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CaroMont Health enhances patient care with process automation from Decisions

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CaroMont Health modernizes legacy workflow automation with Decisions

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City of Miami Parking Authority boosts revenue and cuts costs with Decisions

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City of Miami Parking Authority achieves 97% cost reduction and $300,000 in new revenue with Decisions

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CNT S.A. (National Telecommunications Company of Ecuador) achieves centralized call center automation, improved SLAs and 12M+ annual cases handled with ProcessMaker

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Co-operative Bank of Kenya achieves fully biometric banking and streamlined account and lending processes with ProcessMaker

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Co-operative Bank of Kenya achieves biometric lending automation and compliance with ProcessMaker

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Coincidir Servicios Financieros achieves 90% loan recovery and faster approval times with ProcessMaker

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Cota enables faster, error-free patient cohort assignment with Decisions

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CUNY School of Law achieves frictionless administrative decision-making with ProcessMaker

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CUNY School of Law achieves greater transparency and efficiency with Decisions via ProcessMaker

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DE UNA achieves automated web ordering and barcode‑tracked courier and errand services with ProcessMaker

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DE UNA streamlines order tracking and service delivery with Decisions ProcessMaker and barcode integration

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DECSIS achieves faster approvals and improved process visibility with ProcessMaker

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DECSIS achieves faster, more controlled business processes with ProcessMaker

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DINARDAP (National Directorate of Public Data Registry) cuts notification processing time from 90 to 15 days with ProcessMaker

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Dutch Bank achieves 70% faster loan application processing with ProcessMaker IDP

EarthLink Telecommunications achieves workflow automation and faster approvals with ProcessMaker

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Ecotech achieves transparent, efficient eTendering and faster RFP processing with ProcessMaker

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EdAutomate achieves streamlined school workflows and rapid ROI with ProcessMaker

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EK Health automates 95% of billing volume with Decisions

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EK Health streamlines workers’ compensation billing with Decisions

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Evans Consoles achieves reduced project turnaround time with ProcessMaker

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Evans Consoles streamlines manufacturing workflows and reduces lead times with ProcessMaker

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Fidelity Life speeds up sales and marketing with Decisions

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a financial services lender achieves instant loan approvals with Decisions

Fire Recovery develops invoicing processes 3-4x faster with Decisions

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Forte Underwriters achieves end-to-end process visibility and 17-day faster contract handling with ProcessMaker

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Forte Underwriters improves underwriting efficiency with ProcessMaker Process Intelligence

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a generic customer boosts customer success efficiency with Decisions

a marketing organization achieves 40% faster campaign setup with Decisions

a generic financial institutions achieves faster post-trade exception resolution with Decisions

Global Environmental Solutions, Inc. achieves faster, more secure chemical compliance analysis with ProcessMaker

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Global Environmental Solutions streamlines chemical information analysis with ProcessMaker

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A global insurance company identified €5 million in annual savings for the end-to-end underwriting process

Global Manufacturing Company achieves end-to-end PO visibility and streamlined procurement with ProcessMaker Process Intelligence

a global nonprofit streamlines funding approvals with Decisions

Global Provider reduces freight costs and speeds rate management with Decisions

Guaranty Trust Bank (GTBank) achieves enterprise-wide process automation and 4M+ cases processed with ProcessMaker

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Guaranty Trust Bank Plc (GTBank) achieves end-to-end workflow automation with ProcessMaker

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HAF accelerates fund disbursement and compliance with Decisions

a higher education institute achieves faster, compliant PAR processing with Decisions

Holon achieves faster real-time healthcare data delivery with Decisions

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Holon achieves real-time, no-code healthcare integration with Decisions

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Home Care Pulse achieves scalable automation and zero billing errors with Decisions

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Home Care Pulse scales billing resolution with Decisions

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HSU-VKU achieves automated, scalable end-to-end underwriting with ProcessMaker

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HyperCube achieves 100% process visibility and 4x faster order processing with ProcessMaker

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Invex Banco achieves faster customer response times with Decisions

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Invex Bank achieves 90% faster call center response with ProcessMaker

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Iris Neofinanciera achieves rapid loan approvals and improved customer satisfaction with ProcessMaker

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Iris Bank achieves operational efficiency and cost savings with ProcessMaker

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Iris Bank achieves operational efficiency and automation insights with ProcessMaker Process Intelligence

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Iris achieves faster loan approvals with ProcessMaker

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Kaiser Permanente achieves full control and visibility over critical financial workflows with ProcessMaker

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Kaiser Permanente achieves faster, more transparent financial workflows with ProcessMaker

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KnowLedger automates accounting data entry with Decisions

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KPN achieves centralized, compliant contract management and digitizes 2 million contracts with ProcessMaker IDP

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KPN automates contract archival and management with ProcessMaker IDP

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LAMP Jamaican Government achieves faster, more transparent land title processing with ProcessMaker

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Large Financial Services Company achieves €2M+ in potential savings and eliminates 15,000+ hours of work waste with ProcessMaker Process Intelligence

Large Telecom Company saves thousands of manual work hours with ProcessMaker Process Intelligence

Leading International Insurance Provider achieves €5 million in annual savings potential with ProcessMaker

a leading privately held banking institution achieves lower development costs and reduced compliance risk with Decisions

Leading Real Estate Company achieves faster customer service resolution with ProcessMaker

a leading real estate management company cuts customer service resolution time from days to minutes with Decisions Process Intelligence

a lender achieves 60% faster post-closing loan audits with Decisions

Lenovo achieves improved customer satisfaction and streamlined processes with ProcessMaker

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Lenovo improves customer satisfaction with Decisions

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Mainstreet Bank automates portfolio-to-ledger transfers with Decisions

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Mainstreet Bank streamlines trust disbursements with Decisions

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a major energy company improves GL workflow accuracy and agility with Decisions

a major logistics company reduces gate processing time with Decisions Smart Gate Processing System

a major mortgage insurer reduces foreclosures and improves borrower assistance with Decisions

Maptek achieves paperless, consistent, and faster workflows with ProcessMaker

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Maptek achieves more consistent, transparent workflows with Decisions

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Marinter achieves end-to-end import visibility, compliance and cost savings with ProcessMaker

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Marinter streamlines import tracking and reduces delays with Decisions ProcessMaker and Tecnoimplanta

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Maury, Donnelly & Parr Inc. achieves 75% fewer proposal errors and speeds proposal production from 45 to 7–12 minutes with ProcessMaker

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MDP Insurance reduces proposal errors by 75% with ProcessMaker

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MediaCom Cable modernizes asset provisioning and improves customer experience with Decisions

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Medina City Schools achieves 2,000 annual man‑hours saved by automating Student Emergency Medical Authorizations with ProcessMaker

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MidFirst Bank improves loan processing and compliance with Decisions

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MidFirst Bank improves loan processing and compliance with Decisions

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Midstream Energy Firm achieves faster, compliant pipeline approval workflows with Decisions

a midstream energy provider achieves faster, compliant asset approvals with Decisions

MN Bank achieves secure, cloud-based document management and reduced maintenance with ProcessMaker

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MN Vermogensbeheer saves time and secures policy documents with ProcessMaker

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Moni Pulo (Nigerian oil & gas company) achieves paperless automation — 700+ monthly requests processed within 48 hours — with ProcessMaker

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Moni Pulo achieves faster, more accurate document management with ProcessMaker Platform

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a mortgage lender achieves 100% elimination of manual APA/APC loan tracking with Decisions

a mortgage service provider reduces loan processing time with Decisions

a mortgage services provider achieves faster borrower verification with Decisions

a mortgage services provider achieves 40% faster resolution times with Decisions

National University of Colombia (Medellin) achieves centralized, faster HR request processing and improved data control with ProcessMaker

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National University of Colombia (Medellín) streamlines HR requests and hiring with ProcessMaker

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New Ocean Health Solutions streamlines healthcare automation with Decisions

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Nonprofits and Educators streamline grant approvals with Decisions

NuevaTel PCS achieves standardized, faster procurement and improved visibility with ProcessMaker

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Nuevatel SA streamlines procurement and workflow automation with Decisions

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Online Degree Programs Call Center achieves faster lead assignment and higher advisor productivity with Decisions

Oregon City Schools achieves sub‑hour purchase approvals and 100% process visibility with ProcessMaker

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P2 Energy Solutions achieves integrated, automated workflows with ProcessMaker

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Pantheon achieves faster workflow and business rule delivery with Decisions

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Pantheon Ventures boosts development efficiency with Decisions

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Ministry of Housing, Construction, and Sanitation of Peru achieves automated contractor registration and centralized data with ProcessMaker

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Peruvian Ministry of Housing improves registration efficiency and data integrity with Decisions

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a private equity firm achieves 50% faster request resolution with Decisions

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Provincial Municipality of Trujillo achieves streamlined, paperless permit approvals with ProcessMaker

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Provincial Municipality of Trujillo streamlines permit processing with ProcessMaker

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Public School District streamlines school system operations with Decisions

Radiology Provider achieves faster imaging turnaround and improved compliance with Decisions

a regional bank streamlines account origination with Decisions

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REMPREX Achieves Faster, More Efficient Transportation Automation with Decisions

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REMPREX streamlines intermodal freight gate operations with Decisions

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Renaissance Construction achieves streamlined HR workflows and faster approvals with ProcessMaker

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Renaissance Construction streamlines HR request workflows with Decisions

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Shift4 reduces manual work with Decisions

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Shift4 achieves faster merchant bank account changes with Decisions

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Sirius College achieves streamlined operations and compliance with ProcessMaker

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SoCal IP achieves rapid ROI, cost savings, and efficiency gains with ProcessMaker

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SoCal IP streamlines legal workflow automation with ProcessMaker

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Sociedad Boliviana de Cemento S.A. achieves streamlined purchase approvals and divisional budget control with ProcessMaker

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Sociedad Boliviana de Cemento S.A. streamlines purchase approvals with Decisions

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Spring High Digital achieves 50% faster workflows and 50% resource reduction with ProcessMaker

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Stetson University streamlines transfer credit evaluation with Decisions

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StoneGate Senior Living achieves 25% reduction in accounts receivable by automating Medicaid workflows with ProcessMaker

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StoneGate Senior Living cuts accounts receivable by 25% with Decisions

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Peru's water regulator SUNASS achieves faster response times and streamlined IT workflows with ProcessMaker

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SUNASS achieves faster, more measurable technical support processes with Decisions

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Telefónica CAM automates 100+ processes and cuts account opening to 1 day with ProcessMaker

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Telefónica CAM accelerates account activation and automates workflows with ProcessMaker

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The Company achieves faster handle times with Decisions

The Legacy Cabinet Company achieves 100% quote accuracy and process efficiency with Decisions for SAP Solutions

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The Legacy Cabinet Company achieves price quote automation with Decisions

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The Redwoods Group achieves streamlined incident reporting and faster claims processing with ProcessMaker

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The Redwoods Group achieves faster, more accurate incident report processing with Decisions

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Tulsa Community College achieves faster approvals and digital transformation with ProcessMaker

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Tulsa Community College speeds approvals and digitizes workflows with ProcessMaker

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UNE EPM Telecomunicaciones S.A. achieves streamlined control of 50+ processes and faster case handling with ProcessMaker

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United Bank of Africa achieves faster request turnaround and improved efficiency with ProcessMaker

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United Bank of Africa achieves faster, more transparent customer request processing with ProcessMaker

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Universidad Mayor de San Andrés achieves faster diploma approvals and increased transparency with ProcessMaker

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a university streamlines student appeals with Decisions

Utility Company automates compliant notifications with Decisions

a utility management company improves meter usage estimate accuracy with Decisions

Valeo achieves 84% faster approvals and enterprise-wide automation with ProcessMaker

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Valeo speeds up approvals and boosts efficiency with ProcessMaker

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Vantage Health Technologies achieves coordinated oncology care with Decisions

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Veolia Chile achieves double payment throughput and 100% faster processing with ProcessMaker

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Wealth Provider streamlines advisor workflows with Decisions

Zagiel S.A. achieves improved process management and efficiency with ProcessMaker

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Zagiel S.A. streamlines business workflows with Decisions

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