Case Study: KPN automates contract archival and management with ProcessMaker IDP

KPN digitizes 30+ million-subscriber contract management with Decisions

KPN, a leading European landline and mobile telecom company, faced a significant challenge in managing its high volume of contracts. Documents were stored in disorganized paper filing cabinets and on hard-to-navigate shared drives, making it an extremely time-consuming and inefficient process to locate the correct, most up-to-date version of any agreement. To solve this, KPN turned to vendor Decisions and its ProcessMaker IDP platform to create a central contract repository.

Decisions implemented ProcessMaker IDP to fully digitize sales contract management. The solution utilized intelligent Optical Character Recognition (OCR) and Post-OCR metadata extraction to automate data entry, which reduced manual work and errors. This created a single, complete view of all contracts. The results included the elimination of paper archives, the avoidance of compliance risks, and a vastly more efficient process that saved the team an incredible amount of time.

KPN