Case Study: United Bank of Africa achieves faster, more transparent customer request processing with ProcessMaker

United Bank of Africa shortens turnaround time with Decisions

United Bank of Africa faced significant challenges with its previous workflow solution, which had limited functionality and could not support the bank's evolving business needs. The old system made measuring key performance indicators like turnaround times difficult, and automating manual processes was complex and costly. To address these inefficiencies, UBA turned to the vendor Decisions and implemented its ProcessMaker platform as a BPM solution.

Utilizing Decisions' ProcessMaker, UBA integrated various modules into a single, automated process for creating and tracking client requests from start to finish. This solution increased efficiency, transparency, and collaboration while decreasing financial request turnaround times, physical storage needs, and processing wait times for clients. Specific results included shorter application lifecycles, reduced paper waste, and fewer application errors due to automated field validations.

United Bank of Africa