Case Study: a major mortgage insurer reduces foreclosures and improves borrower assistance with Decisions

Major Mortgage Insurer reduces foreclosure risk with Decisions

A major mortgage insurer faced significant challenges in connecting homeowners with government-backed assistance programs to prevent foreclosure. Their manual processes for eligibility checks and documentation were slow, creating compliance risks and increasing the likelihood of financial losses. To address this, they adopted the Decisions platform to automate and streamline their borrower assistance workflows.

The solution implemented by Decisions used a rules engine and no-code workflow automation to verify eligibility, standardize case handling, and provide caseworkers with real-time dashboards. This resulted in faster access to aid, stronger compliance, and reduced foreclosure rates. The insurer also achieved lower operational costs and improved outcomes for both borrowers and lenders.