Case Study: DE UNA streamlines order tracking and service delivery with Decisions ProcessMaker and barcode integration

DE UNA boosts errand and courier tracking with Decisions and real-time web visibility

DE UNA, a young company in Ecuador providing errand and courier services, faced the challenge of scaling its operations while providing customers with easy ordering and real-time tracking. They needed a system to automate their services, integrate barcodes for traceability, and maintain strict service agreements. They turned to vendor Decisions and its ProcessMaker platform to build a solution.

Decisions implemented a web-based solution using ProcessMaker that automated the entire service request process. The system generated tasks from customer web forms, orchestrated workflow between participants, and integrated with mapping and barcode systems for efficiency and full traceability. This allowed DE UNA to offer customers total visibility into order status via a new portal and maintain tight control over operations as the business grew.

DE UNA