Case Study: Telefónica CAM accelerates account activation and automates workflows with ProcessMaker

Telefónica CAM opens new accounts in 1 day with Decisions

Telefónica CAM faced significant challenges with manual data entry between Microsoft Excel and its legacy software, leading to human errors, service delays, and high labor costs. Their process for activating new business accounts was particularly slow, often taking more than three days to complete over 100 daily subscriptions. This inefficiency resulted in lost time and money, with limited visibility into workflows and an inability to calculate the cost and ROI of new subscriptions. They turned to the vendor Decisions, using the ProcessMaker platform for a solution.

Decisions implemented ProcessMaker to automate Telefónica's financial workflows, integrate multiple systems, and streamline approvals. The solution automated the activation process for mobile, cloud, internet, and landline services, and integrated with the DocMe document management service. This resulted in over 100 automated processes across multiple countries. Measurable impacts include reducing account activation from 3-7 days to just one day, processing over 187,000 legal documents, and executing over 119,000 mobile service activations. Decisions' platform provided Telefónica with new agility, precise real-time data, and the ability to automatically calculate costs and ROI.

Telefónica CAM