Case Study: City of Miami Parking Authority boosts revenue and cuts costs with Decisions

City of Miami Parking Authority - Customer Case Study

The City of Miami Parking Authority worked with Decisions to improve its citizen-facing parking permit process and address workflow bottlenecks while maintaining regulatory compliance. Using the Decisions no-code automation platform, including its rules engine, workflow manager, and integrations, the authority set out to create a better self-service experience for residents.

Decisions implemented a self-service parking permit application that streamlined operations and automated key processes. The result was $300,000 in new revenue, a 97% reduction in costs, and improved workflow efficiency for the City of Miami Parking Authority, helping the organization move from seeing bottlenecks to seeing problems that Decisions can solve.

City of Miami Parking Authority