Case Study: City of Miami Parking Authority achieves 97% cost reduction and $300,000 in new revenue with Decisions

City of Miami Parking Authority drives $300,000 in new revenue and cuts costs by 97% with Decisions

The City of Miami Parking Authority needed to improve its customer experience and ensure regulatory compliance for its parking permit application process. To address this challenge, they turned to the Decisions no-code automation platform.

Using the rules engine, workflow manager, and integrations within the Decisions platform, the authority built a self-service parking permit application. This solution unlocked growth and accelerated profitability, driving $300,000 in new revenue and cutting costs by 97%.

City of Miami Parking Authority