Case Study: National University of Colombia (Medellín) streamlines HR requests and hiring with ProcessMaker

National University of Colombia (Medellin) automates 20 daily HR requests with Decisions

The National University of Colombia (Medellin) faced significant challenges in its Human Resources division, which was managing approximately 20 daily requests using inefficient printed documents, Word files, and spreadsheets. This led to a loss of control over requests, wasted time searching for physical files, and constant complaints about slow response times. To address this, the university partnered with vendor Decisions and implemented its ProcessMaker platform to integrate and automate request-based workflows from five different areas.

Decisions implemented ProcessMaker to automate key HR processes, including request management and new employee hiring and onboarding. The solution was integrated with KnowledgeTree for advanced document storage and version control. This provided the university with increased process control and security, as all users had secure logins and the system maintained detailed action logs. The result was a significant reduction in time spent searching for information and an improvement in response times, leading to greater client satisfaction.

National University of Colombia (Medellin)