Case Study: Valeo speeds up approvals and boosts efficiency with ProcessMaker

Valeo cuts approval time from 90 seconds to 15 with Decisions

Valeo, a publicly traded French automotive supplier and technology company, faced significant challenges with its outdated business process management (BPM) system. Their previous Fujitsu-based approval processes took 90 seconds or longer, causing user delays, a surplus of complaints, and a major decrease in customer satisfaction. To support its aggressive growth goals, Valeo sought a new, high-performance BPM platform and selected ProcessMaker to meet its needs.

By implementing ProcessMaker, Valeo introduced agility into its workflows, including mobile interfaces, and integrated it with its G Suite environment. This solution dramatically improved response times, reducing approvals from 90 seconds to just 15 seconds, which translated to significantly higher productivity. Valeo was also able to go paperless, supporting its mission to reduce CO2 emissions, simplify processes, and improve efficiency with customers and suppliers. As a result of its work with ProcessMaker, Valeo won the Global Excellence in BPM Award and expects continued efficiency gains and lower operating costs.

Valeo