Case Study: HAF accelerates fund disbursement and compliance with Decisions

HAF speeds fund disbursement by 60% with Decisions

A mortgage subservicer for the HAF (Home Owners Assistance Fund) faced significant challenges in manually managing and distributing pandemic relief funds. Their reliance on fragmented spreadsheets and case-by-case reviews resulted in slow turnaround times, a high risk of errors, and poor visibility into the program. They turned to the Decisions platform to automate these complex workflows and ensure compliance.

Using Decisions' no-code workflow and rules engine, the company automated the entire process from borrower intake to fund disbursement. This solution enabled 60% faster fund distribution to qualified homeowners, reduced compliance risk through automated rule enforcement, and significantly lowered administrative costs by eliminating manual reviews.