Case Study: Nuevatel SA streamlines procurement and workflow automation with Decisions

Nuevatel SA standardizes procurement and speeds approvals with Decisions

Nuevatel SA, a leading telecommunications company in Bolivia, Haiti, and the Dominican Republic, faced significant challenges with its manual, paper-based procurement process. The decentralized system caused delays as employees had to contact headquarters via phone or email for requests and status updates, and a lack of standardized forms led to confusion. Nuevatel needed a 100% web-based solution to automate workflows and provide transparency, selecting ProcessMaker from vendor Decisions to address these inefficiencies.

Decisions implemented ProcessMaker to fully automate the procurement process. The solution integrated with Nuevatel's SAP Business One ERP and Microsoft Active Directory, standardizing forms, automatically routing requests for approval, and sending status notifications. This resulted in shorter procurement times, complete process traceability, the replacement of paper forms, and a clear roadmap for automating additional company processes.

Nuevatel SA