Case Study: Adecco Colombia achieves automated customer support and streamlined access management with Decisions

Adecco Colombia automates 19 processes with Decisions

Adecco Colombia faced challenges in coordinating its core services and managing software access for temporary employees. Their manual, email-based support system lacked visibility and consistency, leading to unresolved tickets, data errors, and security risks from ad-hoc permissions. To address this, they turned to the vendor Decisions and implemented the ProcessMaker platform for workflow automation.

The solution from Decisions integrated with Adecco Colombia's existing systems to automate key processes. This eliminated manual data entry and provided automated workflows for customer support tickets and employee permission management. As a result, Adecco Colombia automated 19 processes, reduced errors, increased operational transparency, and guaranteed employees timely access to the tools they need.

Adecco Colombia