Case Study: StoneGate Senior Living cuts accounts receivable by 25% with Decisions

StoneGate Senior Living reduces accounts receivable by 25% with Decisions

StoneGate Senior Living faced a significant challenge in managing its Medicaid application and billing processes. The manually intensive, paper-based system required coordination among multiple staff members and strict adherence to a 30-day submission window to the state. This led to frequent missed deadlines, mounting receivables, and substantial financial losses as the company often had to finance resident stays. They turned to the vendor Decisions for a solution using the ProcessMaker workflow automation platform.

The Decisions team, through ProcessMaker professional services, designed and deployed a custom automated workflow system in three months. This solution replaced paper forms with online collaboration tools, provided full visibility into application progress, and automated routing between departments. As a result, StoneGate achieved a 25% reduction in accounts receivables within the first year, securing revenue flow and improving both staff productivity and service for residents.

StoneGate Senior Living