Case Study: Adecco Colombia automates customer support and improves security with Decisions

Adecco Colombia automates 30 processes with Decisions

Adecco Colombia faced challenges in managing core service operations for its contractors through manual, ad-hoc email systems and Excel tracking. This led to poor visibility, unresolved support tickets, inconsistent data, and significant security risks from improper software access permissions for temporary employees. To address this, they turned to the vendor Decisions and implemented the ProcessMaker platform.

The solution from Decisions involved automating workflows to integrate with Adecco Colombia's ERP and online systems. This centralized processes for customer support and employee permission management across 30 software applications. The results included fully automated support ticketing, elimination of manual data entry, and guaranteed proper software access. Adecco Colombia automated over 30 processes, reducing errors and increasing operational transparency.

Adecco Colombia