Case Study: American Financial Network boosts productivity and automates workflows with Decisions

American Financial Network saves 3,333 hours annually with Decisions

American Financial Network, a mortgage banking firm, faced challenges with a lack of visibility into key workflows and employee productivity. They sought to identify manual processes, bottlenecks, and automation opportunities in areas like invoice handling. To address this, they turned to the vendor Decisions and utilized ProcessMaker’s Process Intelligence solution.

Decisions' solution involved a detailed pilot analysis that mapped application usage across the business. This enabled AFN to identify significant improvements, including standardizing invoice processing and discovering unused software licenses for potential savings. The measurable impacts included identifying $630,000 in potential productivity gains, $70,000 in annual savings from underutilized applications, and the automation potential to save over 3,000 hours annually.

American Financial Network