Case Study: Provincial Municipality of Trujillo streamlines permit processing with ProcessMaker

Provincial Municipality of Trujillo cuts permit paperwork with Decisions

The Provincial Municipality of Trujillo faced a disorganized and paper-heavy permit system for building and operating permits. Long forms, missing information, and a lack of process control caused significant delays, frustrated citizens, and hindered development. To solve this, they implemented the ProcessMaker platform from Decisions.

Decisions provided ProcessMaker to automate the permit distribution process, integrating it with the municipality's existing systems. This created a digital, trackable case for each application, eliminated paperwork bottlenecks, and enabled digital signatures and statistical reporting. The solution increased control and registry data, dramatically decreased inefficiency, and reduced the time needed to service permit cases.

Provincial Municipality of Trujillo