Case Study: Co-operative Bank of Kenya achieves biometric lending automation and compliance with ProcessMaker

Co-operative Bank of Kenya streamlines lending with Decisions and becomes a fully biometric bank

The Co-operative Bank of Kenya was operating on a software suite that could not provide a comprehensive solution or integrate with its legacy systems. The bank needed a workflow solution to simplify processes like account management and improve the security of its manual identification verification. To address this, they turned to vendor ProcessMaker for its workflow automation software.

ProcessMaker's platform enabled the bank to streamline all branches and processes onto one system, safely transferring information and extending the value of its legacy software. The solution provided a fully automated and biometric system, allowing customers to manage their lending lifecycle on a single platform. As a result, Co-operative Bank achieved full compliance in real-time, secured transactions using biometrics and AI to combat fraud, and gained significant operational efficiency and a competitive advantage.

Co-operative Bank of Kenya